Shipping & returns

Last updated: October 2026

1. This is a demo site

2. Shipping window

Halloween gift sets ship during a set window each October: October 1 through October 26. The window exists for two reasons. First, chocolate and cocoa are better in cool weather. Second, a box that arrives on November 2 is just a box.

• Orders are packed on Tuesdays and Thursdays during the window.
• Boxes leave the studio Monday through Thursday so nothing sits in a truck over a weekend.
• Shipments to Alaska and Hawaii take longer and are quoted at checkout in the real shop.
• We ship to US addresses only, including APO/FPO where the carrier allows food.

3. Rates & services

Two service levels, priced by weight and distance from Asheville, NC:

• Ground — the default, and the only option we recommend for non-urgent gifts. Most boxes arrive in 2–5 business days from the ship date.
• Two-day — for the inevitable October 28 panic. Costs more; sometimes worth it.

In the real shop, the exact postage appears at checkout before you pay. This demo has no checkout, so no shipping figure can be quoted here. We do not offer free shipping thresholds, expedited overnight service, or international delivery.

4. How boxes are packed

Each set is assembled to order, the week it ships. Loose candy is bagged and sealed separately from anything glass or ceramic. The space between items is filled with crumpled kraft paper rather than plastic air pillows.

Outside the box: a kraft mailer, paper tape, and a printed label. There is no branding that gives away what is inside, which matters if the box is a surprise.

5. Food, heat & melting

Most sets contain chocolate, caramels, cocoa, or preserves. In warm weather these can soften in transit. Chocolate that has bloomed — gone pale and slightly chalky — is safe to eat but no longer pretty.

• We pack food items in the coolest layer of the box, away from the outer walls.
• Shipments to hot climates go out early in the week so they do not sit over a weekend.
• We do not ship chocolate sets during heat waves. We would rather delay a box than send a puddle.
• Food items carry ingredient and allergen labels. The packing kitchen handles tree nuts, wheat, dairy, and soy, so no set is labeled allergen-free.

6. Returns & damaged boxes

Food and personal-care items cannot be resold, so we do not accept change-of-mind returns once a box has shipped. What we do handle:

• Arrived damaged. Email within 14 days of delivery with a photo of the box and the damaged item. We replace the item or refund it, our choice, once we can see what happened.
• Wrong or missing item. Same 14-day window, same photo. We ship the missing piece at our cost.
• Never arrived. See section 7.
• Changed your mind before shipping. Email before the box is packed and we cancel it in full.

Refunds in the real shop would go back to the original payment method within 5–10 business days. This demo site cannot issue any refund, because it never took a payment.

7. Late or lost packages

If tracking has not moved for five business days, write to us and we will open a carrier claim. If the carrier confirms the package is lost, we send a replacement box if the shipping window allows, or refund it if it does not. A package marked delivered that never appeared is worth checking with neighbors and the building office first — that solves most of them.

8. How to reach us

Email moonpick.marrow.gifts@gmail.com with your order reference if you have one. The phone number printed on this site is a demo placeholder, not a monitored line. Questions about how data is handled on this demo are answered in the privacy policy.